✅ Step 1: Notify Us Within 14 Days

Contact our customer support via email within 14 days of receiving your item.

• Clearly state your intention to cancel the purchase.
• Include the order number, product description, and reason for cancellation.

✅ Step 2: Request a Return Authorization Number

Wait for our confirmation email with a Return Authorization Number (RAN) and return instructions.

Note: The return authorization is valid for 45 days only from the date of issue.

✅ Step 3: Repackage the Item Properly

• Carefully repackage the item in original packaging if possible.
• Ensure the product is unused and in resaleable condition.
• Improper packaging or signs of use may result in denial of the refund.

✅ Step 4: Ship the Item with Tracking

• Return the item using a shipping method that provides a valid tracking number.
• You must email us the tracking number once shipped.
• Returns without a tracking number may be refused.

💸 Refund & Shipping Costs

• Customer pays all shipping and handling costs.
• Shipping costs (original and return) are non-refundable.
• Refunds are processed only after the item is received and inspected.
• If approved, the refund will be issued via the original payment method, minus return shipping costs.

❌ Refund May Be Denied If:

• The item is returned after 45 days of authorization.
• No valid tracking number is provided.
• The product is used, damaged, or not resalable.
• The return was not authorized in advance.